We want you to absolutely love your SHOPLUXY purchase! If for whatever reason, you are not 100% satisfied, you can return any eligible items for a store credit within 14 days of having received your order. Merchandise must be new, unworn, unaltered with tags attached. We are not responsible for washed items even if following wash instructions.
While we do not issue refunds, we are happy to accept your return for store credit (it will not expire) or help you process an exchange. Final sale items (not regular priced items, sale, discount codes, flash sales) cannot be returned for exchanges or store credit.
Customer is responsible for return/exchanges shipping cost. All returns must be postmarked within 14 days of having received your order (as per tracking info). We reserve the right to deny a return based on item condition. Original shipping costs are not refundable nor added to store credit totals.
Please fill out Returns Form on the back of your receipt and mail back to
803 Divison St Suite 1403
Nashville, TN 37203
If you are looking to exchange a size or color of an item, please email us as soon as possible to firstname.lastname@example.org. We will do our best to put the item on hold for you until we receive your return. Exchanges all depend on availability item/size/color availability. Item is not guaranteed until we email you confirmation.
Once we receive your return, please allow 2 to 3 business days to process your return/exchange. We will inspect the items, process the return in our system and send you an email with your online store credit code and instructions on how to use it. Once you receive your store credit, you will be able to use it towards any future online purchase at www.shopluxy.com. Online store credits are not transferrable to in-store store credits. Store credit value cannot be used towards shipping costs; only applicable on merchandise.